Exede by ViaSat Satellite Internet Services – Reviews and Complaints
The new Exede by ViaSat Satellite Internet Services has finally been giving the green light and now we can purchase the service!
The connection speed has improved and users are allowed more bandwidth now. This is exciting news for those who don’t currently have access to internet services.
However, if you’re a heavy internet user like I am, you’re still pretty much screwed. Don’t plan on getting a Blockbuster or Netflix online-streaming account and watching movies online, because you’ll run out of data pretty fast and be left with a connection that doesn’t work (or is just about useless) for the rest of the month. FYI these are the same people who run Wildblue Internet Services. A lot of people have been unhappy with WildBlue. Hopefully this one ends up being much better. Time will tell…
I don’t know about you, but I still don’t understand why we can’t get bandwidth comparable to DSL or Cable – something along 100-400 gigs a month.
If you’re interested in Exede by ViaSat Satellite, here are the major details you need:
Beware: If you go over your allotted data for the month, they may completely turn off your internet connection until the next billing cycle/month. Unused data does not carry over into the next month.
Call (888) 746-8960 or go online to http://www.viasatresidential.com/
More things to keep in mind:
– $9.99 Monthly Equipment Rental Fee – $149.99 One Time Set-Up Fee – 2 Year Contract Required – Must Have Clear View Of Southern Sky – Up To 12 Mbps, But No Speed Guaranteed
Before you may any decisions and sign up, I highly recommend getting familiar with all the legal info on the Exede by ViaSat website:
Slightly better speeds than dial-up, but not worth the rediculus price! I have worked with the techs at Excede and was told that a speed of 3mbps was excellent but all tests sites give this a failing score, including speakeasy.net. This web site was given to me by the Exede tech.
Speedtest.net also gives this speed a failing score, but the Exede tech said this site wasn’t accurate with satellite internet. He stated that there was a government site, but he couldn’t find it. I couldn’t either.
I have no idea why Directv is in a partnership with Exede because it is a sorry internet provider.
I recently called WildBlue to cancel my account May 2014. I was billed for the entire $79.95 for awful, slow service for the next month, through June 2014. Charging me for almost an entire month of services, when my account was cancelled. This was not disclosed to me when I called to cancel. After calling their customer service # and 4 supervisors later, they came back with the same answer. Keep in mind I was a customer for over 8 years and always paid my bill on time. This is completely unacceptable. I will be disputing my charges with my credit card. Do yourself a favor and stay away from this company.
When we moved to a rural area our only internet choices were Wildblue ot Hughesnet. Everyone said use Wildblue; so we did. Soon after having it installed the problems began. Their service kept dropping and their tech support said it was our equipment:false. After repeated emails and calls they sent a tech who loosened our dish because he said it was too tight. After he left the problem returned so another tech came out and tightened it because he said it was too loose. I began wondering about the entire sanity of this group as the dropped connections continued unabated; sometimes 10 times a day. Calling tech support was useless as they continually blamed our computer etc. and all we had to do was power down and reboot to reestablish the connection. After more than 100 times in less than 2 years I realized I had to find an alternative. I begged our phone company to put in a cable line and they refused. I looked up every ISP I could find and no one serviced our area. Finally, I decided to investigate Hughesnet but first checked their complaint site. Believe me, they are worse than the ones for Wildblue, except…one person said how he had contacted his cell phone carrier (Verizon) and switched to their wifi for his home computers. We also have Verizon so with my phone in hand I walked around the house and our signal strength was 5 bars throughout. I checked their complaint site and found very few, but a lot of praise. After calling my local Verizon dealer I switched over and paid the last remaining month off with Wildblue. They are light years ahead of Wildblue as far as reliability and speed. Our service stays up even during the worst of storms. our ping time is 80ms vs. 800ms with Wildblue. Our dnld speeds have increased from 5-6 MPS to 18-20MPS, and our upld speeds from 1.5MPS to 16-17MPS. If you can, check with your cell phone carrier about their wifi. We cancelled our land line with TDS and bundled cell, landline, and internet together, doubled the measly 10gb from Wildblue to 20 gigs all for approximately the same cost; even though we now have twice the bandwith. Their customer service is polite, professional, and very knowledgeable. Only thing is if your computer is not wifi enabled you will have to buy a wifi adapter for around $40.00 at Walmart. Verizon suggested Netgear and we have had no problems. Also, sometimes the drivers will not install from the disc, happened to me too, so you will have to get them from the internet first. They were easy to find as the info with the disc gives you the web address. Once set up, you will never look back. As they say,”Don’t get mad, get even!”
August 20th, 2013 at 5:18 PM
Kill yourself before subscribing to Exede.
August 28th, 2013 at 12:20 PM
What telephone service is used by exede via sat
January 25th, 2014 at 12:09 PM
Slightly better speeds than dial-up, but not worth the rediculus price! I have worked with the techs at Excede and was told that a speed of 3mbps was excellent but all tests sites give this a failing score, including speakeasy.net. This web site was given to me by the Exede tech.
Speedtest.net also gives this speed a failing score, but the Exede tech said this site wasn’t accurate with satellite internet. He stated that there was a government site, but he couldn’t find it. I couldn’t either.
I have no idea why Directv is in a partnership with Exede because it is a sorry internet provider.
June 26th, 2014 at 9:52 AM
I recently called WildBlue to cancel my account May 2014. I was billed for the entire $79.95 for awful, slow service for the next month, through June 2014. Charging me for almost an entire month of services, when my account was cancelled. This was not disclosed to me when I called to cancel. After calling their customer service # and 4 supervisors later, they came back with the same answer. Keep in mind I was a customer for over 8 years and always paid my bill on time. This is completely unacceptable. I will be disputing my charges with my credit card. Do yourself a favor and stay away from this company.
September 14th, 2014 at 6:37 AM
When we moved to a rural area our only internet choices were Wildblue ot Hughesnet. Everyone said use Wildblue; so we did. Soon after having it installed the problems began. Their service kept dropping and their tech support said it was our equipment:false. After repeated emails and calls they sent a tech who loosened our dish because he said it was too tight. After he left the problem returned so another tech came out and tightened it because he said it was too loose. I began wondering about the entire sanity of this group as the dropped connections continued unabated; sometimes 10 times a day. Calling tech support was useless as they continually blamed our computer etc. and all we had to do was power down and reboot to reestablish the connection. After more than 100 times in less than 2 years I realized I had to find an alternative. I begged our phone company to put in a cable line and they refused. I looked up every ISP I could find and no one serviced our area. Finally, I decided to investigate Hughesnet but first checked their complaint site. Believe me, they are worse than the ones for Wildblue, except…one person said how he had contacted his cell phone carrier (Verizon) and switched to their wifi for his home computers. We also have Verizon so with my phone in hand I walked around the house and our signal strength was 5 bars throughout. I checked their complaint site and found very few, but a lot of praise. After calling my local Verizon dealer I switched over and paid the last remaining month off with Wildblue. They are light years ahead of Wildblue as far as reliability and speed. Our service stays up even during the worst of storms. our ping time is 80ms vs. 800ms with Wildblue. Our dnld speeds have increased from 5-6 MPS to 18-20MPS, and our upld speeds from 1.5MPS to 16-17MPS. If you can, check with your cell phone carrier about their wifi. We cancelled our land line with TDS and bundled cell, landline, and internet together, doubled the measly 10gb from Wildblue to 20 gigs all for approximately the same cost; even though we now have twice the bandwith. Their customer service is polite, professional, and very knowledgeable. Only thing is if your computer is not wifi enabled you will have to buy a wifi adapter for around $40.00 at Walmart. Verizon suggested Netgear and we have had no problems. Also, sometimes the drivers will not install from the disc, happened to me too, so you will have to get them from the internet first. They were easy to find as the info with the disc gives you the web address. Once set up, you will never look back. As they say,”Don’t get mad, get even!”